Return & Refund Policy
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
Manufacturers, suppliers, or publishers, other than au.ecoflow.com, may provide their own policies to you. Please contact them for further information. Please note that return and refund policy may vary according to local laws and regulations.
Customers can request a full refund within 24 hours after placing an order on au.ecoflow.com. Please note that we will charge a transaction fee if you apply for the refund 24 hours after the order is placed and before delivery has been made (2.6% for credit card users, 3.6% for PayPal users, , 5.6% for Afterpay users).
Orders cannot be canceled more than 30 days after they are shipped.
The return service is currently available for Australia orders only.
If you are unsatisfied with your purchase, you may return the purchased items complete, unused, and in their original packing within 30 days of receiving them for an exchange or refund.
If 30 days have passed since your purchase, we cannot offer a refund or exchange.
For quality issues, we will give you a full refund or one-time free replacement within 30 days of receiving the items.
Please collect the package first if your order has been shipped and you want to return it. Then contact our EcoFlow Support via firstname.lastname@example.org to obtain instructions to return. Please note that a double shipping fee may be deducted from the original payment if you reject the shipments.
You’ll be charged for shipping and a transaction fee (2.6% for credit card users, 3.6% for PayPal users, 5.6% for Afterpay users.) in the event of a return on Austrailia orders.
Contact EcoFlow Support at email@example.com to start the return process. Please provide them with proof of purchase, such as an invoice.
You will receive instructions on how to properly pack the products and return them to us. Please make sure all components are included in the package.
After you have returned the product to our warehouse, we will issue a refund within 14 business days. You will be notified by email when your order is refunded. If you have not received the refund after 14 business days, please contact us via firstname.lastname@example.org.
Return Shipping Cost
Product Shipping Cost
|RIVER Extra Battery||$20|
|RIVER Pro Extra Battery||$45|
|110W/160W solar panel||$50|
|400W solar panel||$90|
|Wave Add On Battery||$25|
|220W solar panel||$40|
Please note that return shipping costs include shipping costs and handling fees.
After-sale Service Contact
- Phone: +1 (800)-368-8604 (English service only. International charges apply if calling from outside of the US)