Return & Refund Policy
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
Manufacturers, suppliers, or publishers, other than au.ecoflow.com, may provide their own policies to you. Please contact them for further information. Please note that return and refund policy may vary according to local laws and regulations.
Cancellation
Customers can request a full refund within 24 hours after placing an order on au.ecoflow.com. Please note that we will charge a transaction fee if you apply for the refund 24 hours after the order is placed and before delivery has been made (2.6% for credit card users, 3.6% for PayPal users, , 5.6% for Afterpay users).
Orders cannot be canceled more than 30 days after they are shipped.
Return
The return service is currently available for Australia orders only.
If you are unsatisfied with your purchase, you may return the purchased items complete, unused, and in their original packing within 30 days of receiving them for an exchange or refund. We will refuse returns if you do not keep the original packing. Please note this policy does not apply to Refurbished machines.
If 30 days have passed since your purchase, we cannot offer a refund or exchange.
For quality issues, we will give you a full refund or one-time free replacement within 30 days of receiving the items.
Please collect the package first if your order has been shipped and you want to return it.
Then contact our EcoFlow Support via support.au@ecoflow.com to obtain instructions to return.
Please note that a double shipping fee may be deducted from the original payment if you reject the shipments.
You’ll be charged for shipping and a transaction fee (2.6% for credit card users, 3.6% for PayPal users, 5.6% for Afterpay users.) in the event of a return on Australia orders.
Return Process
Contact EcoFlow Support at support.au@ecoflow.com to start the return process. Please provide them with proof of purchase, such as an invoice.
You will receive instructions on how to properly pack the products and return them to us. Please make sure all components are included in the package.
Refund
After you have returned the product to our warehouse, we will issue a refund within 14 business days. You will be notified by email when your order is refunded. If you have not received the refund after 14 business days, please contact us via support.au@ecoflow.com.
15-Day Price Match Guarantee
EcoFlow guarantees that we will refund you the difference if you find a lower price on our website (https://au.ecoflow.com/)within 15 days of your purchase.
Note: To be eligible for a price match, please ensure the following requirements are met:
1. Valid purchase history within 15 days on our website.
2. Take a screenshot of the clearly displaying lower price and email it to us, we'll process your refund for the price difference as soon as we confirm it.
Return Shipping Cost
Product Shipping Cost
| Product | Shipping Cost |
|---|---|
| DELTA | $85 |
| RIVER | $40 |
| RIVER Max | $45 |
| RIVER Extra Battery | $20 |
| RIVER Pro | $45 |
| RIVER Pro Extra Battery | $45 |
| DELTA Max | $90 |
| DELTA Max Extra Battery | $30-$70
*Actual costs will be assessed based on the specific situation. |
| DELTA Pro | $120 |
| DELTA Pro Extra Battery | $30-$70
*Actual costs will be assessed based on the specific situation. |
| DELTA Mini | $45 |
| RIVER Mini | $40 |
| WAVE / WAVE 2 | $45 |
| WAVE / WAVE 2 Add On Battery | $25 |
| 220W solar panel | $40 |
| Other Products | $20 |
| GLACIER | $45 |
| GLACIER Plug-in Battery | $30-$70 *Actual costs will be assessed based on the specific situation. |
| RIVER 2/ RIVER 2 Pro/RIVER 2 Max | $45 |
| DELTA 2/ DELTA 2 Max | $85 |
| DELTA 2 / DELTA 2 Max Extra Battery | $30-$70
*Actual costs will be assessed based on the specific situation. |
| 110W/160W Solar Panel | $50 |
| 400W Solar Panel | $90 |
| 100W Rigid Solar Panel | $45 |
| 400W Rigid Solar Panel | $90 |
Please note that return shipping costs include shipping costs and handling fees.
After-sale Service Contact
- support.au@ecoflow.com
- Phone: +61 1800 610 248
Monday to Friday, 9:00 AM - 12:00 PM and 1:00 PM - 5:00 PM (GMT+10)
