Payment Policy
Payment methods:
Currently, au.ecoflow.com supports the following payment methods:
- PayPal
- Credit/Debit Card
- Splitit Monthly Instalments
Detailed processes are as follows:
-
PayPal
After submitting an order, you will be redirected to PayPal login page to complete the transaction. To proceed, you need to:
- Log in to your PayPal account
- Enter card details and click ''Submit''
- Your payment will be processed and an invoice will be sent to your e-mail address.
-
Credit/Debit Card
We accept the Below credit/debit cards as payment:
- Visa
- MasterCard
- Discover
- JCB
Step 1. On the payment page, select "Checkout.com" as payment method and then click on "Complete order" to proceed.
Step 2. You will then be directed to Checkout's payment page. Fill out your card information and then click "Checkout Now" to access 3D Secure page and finalize payment.
Step 3. After payment is finalized, you will be directed to Order Confirmation page, where you can check your order information.
3. Splitit Monthly Instalments
1. Eligible customers may be offered the option to pay for qualifying purchases in up to 12 monthly instalments using Splitit at checkout.
2. The Splitit instalment option is subject to:
the availability of Splitit at checkout;
the customer using an eligible credit or debit card;
the customer being authorised to use that card;
sufficient available credit or funds to support the required authorisation; and
the customer accepting the instalment schedule and Consumer Terms presented at checkout.
3. The number of instalments available for an order is determined by the options displayed at checkout. Not every order or payment card will necessarily qualify for 12 instalments.
4. When the customer selects Splitit at checkout, the customer is using their existing credit or debit card to pay for the purchase in monthly instalments made available through the Splitit platform. Splitit Australia Pty Ltd provides the instalment plan technology and processes the card authorisations and instalment payments. The customer's payment obligation for the goods is to EcoFlow Australia Pty Ltd; the instalment plan is a payment method only and is not a credit facility provided by EcoFlow. The customer's use of Splitit is also subject to the Splitit Consumer Terms (https://www.splitit.com/legals/shopper-terms-conditions/apac/), which the customer accepts by selecting Splitit at checkout.
5. EcoFlow and Splitit do not add interest or additional customer fees solely for selecting the Splitit instalment option. However, the customer’s card issuer’s standard terms and conditions continue to apply.
6. The customer’s card issuer may charge interest, late payment fees, over-limit fees, overdraft fees or other charges under its agreement with the customer. The customer is responsible for reviewing and paying any such charges.
7. When the customer selects Splitit, an authorisation or temporary hold may be placed on the nominated card for up to the full purchase price.
8. An authorisation may reduce the amount of credit or funds available for other purchases while it remains in place. Customers must maintain sufficient available credit to cover the outstanding purchase amount.
9. The amount and date of each instalment will be shown in the payment schedule before the customer completes the order. A copy of the schedule will be provided after purchase.
10. The first instalment will be charged in accordance with the payment schedule. Subsequent instalments will generally be charged monthly until the full purchase price has been paid.
11. Card authorisations may be renewed periodically. The authorised amount will generally reduce as instalments are paid, although the timing of changes to available credit is determined by the card issuer.
12. If an authorisation or instalment payment is unsuccessful, EcoFlow or its service provider may:
retry the authorisation or payment;
ask the customer to provide another eligible card; or
where permitted under the applicable Consumer Terms, charge the remaining unpaid purchase amount to the nominated card.
13. Cancelling the instalment agreement is separate from returning or cancelling the purchased goods. If the customer cancels only the instalment agreement, the remaining unpaid instalments may become immediately payable.
14. Returns and order cancellations must be requested and approved in accordance with the EcoFlow Australia Return and Refund Policy. Returning a product does not automatically cancel the Splitit payment schedule until the return or refund has been processed by EcoFlow.
15. Once an approved refund has been processed, the customer’s remaining instalments or card refund will be adjusted in accordance with the applicable Splitit Consumer Terms and the customer’s card issuer processing times.
16. Choosing Splitit does not affect eligibility for member gifts, EcoCredits redemption or bonus EcoCredits, provided that all other Campaign requirements are met.
17. Personal and transaction information required to process the instalment plan may be shared between EcoFlow, Splitit, payment processors and relevant service providers in accordance with the applicable privacy policies and Consumer Terms.
18. By selecting Splitit at checkout, the customer agrees to the payment schedule and Consumer Terms presented before completing the purchase. The current APAC Consumer Terms are available at:
https://www.splitit.com/legals/shopper-terms-conditions/apac/
