Shipping policy
Thank you for visiting and shopping at au.ecoflow.com. EcoFlow aims to offer you the best shipping options. The following are the terms and conditions that constitute our shipping policy.
Shipment Processing Time
All orders are processed within 1-3 business days.
The estimated delivery time is 3-7 business days.
Province
- New South Wales (Sydney)：3-5 Business Days
- Victoria (Melbourne)：3 Business Days
- Queensland (Brisbane)：1-2 Business Day
- Western Australia (Perth)：3-5 Business Days
- South Australia (Adelaide)：3-5 Business Days
- Tasmania (Hobart)：5-7 Business Days
-
Northern Territory (Darwin): 5-7 Business Days
Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days for delivery. If there is a significant delay in shipping your order, we will contact you via email.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 48 hours.
If your tracking information has not been updated within 7 business days, please contact support.au@ecoflow.com.
Shipment Carriers
Order will be shipped from our warehouse in the AU via one of our primary carriers: TOLL and AU post_Eparcel, you can track your order with these links:
https://auspost.com.au/mypost/track/#/search
https://www.hunterexpress.com.au/tracking
Shipping Information
Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided.
We do not ship to a P.O. Box, Parcel Collect or APO/FPO/DPO addresses.
Damages
If you received your order damaged, please contact EcoFlow Support within 3 business days at support.au@ecoflow.com.
We are not responsible for any losses, including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier. Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
After-sale Service Contact
Email: support.au@ecoflow.com
Phone: +1 (800)-368-8604 (English service only. International charges apply if calling from outside of the US)
