Thank you for visiting and shopping at au.ecoflow.com. EcoFlow aims to offer you the best shipping options. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Most EcoFlow packages are shipped via TNT. You could contact TNT: 1300 851 131 for further shipping information. The estimated delivery time is 3-7 business days.
au.ecoflow.com is not liable for any products damaged or lost during shipping. If you received your order damaged or lost your package, please contact us within 20 days at firstname.lastname@example.org.
International Shipping Policy
We currently do not ship outside the Australia, please visit our other sites by selecting countries.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.