website Warranty Policy - EcoFlow Australia

Warranty Policy

Manufactures, suppliers, or publishers other than au.ecoflow.com , may provide their own warranties to you. Please contact them for further information. 

Please note that the warranty period may vary according to local laws and regulations. Some countries, states, and provinces do not allow limitations on how long an implied warranty may last, so the limitation described above may not apply to you. You may have other rights from state to state, province, or country.

DO NOT USE YOUR PRODUCTS UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY. All EcoFlow products purchased on au.ecoflow.com come with a limited warranty, as shown below. BY USING ECOFLOW PRODUCTS, YOU AGREE TO BE BOUND BY THE TERMS OF THE ECOFLOW LIMITED WARRANTY.

We provide a limited warranty for purchases on au.ecoflow.com. The warranty period is measured starting on the date the original consumer purchaser received the products.

Warranty Timeline

ItemWarranty Period  (refer to months, unless specified)
DELTA Max (1600/2000)

DELTA Max Smart Extra Battery
24+12 (Registration for warranty extension)
DELTA Pro

DELTA Pro Smart Extra Battery

DELTA 2

DELTA 2 Smart Extra Battery

DELTA 2 Max

DELTA 2 Max Smart Extra Battery
24+36 (Registration for warranty extension)
RIVER mini
RIVER
RIVER Max
RIVER Pro
RIVER Extra Battery
RIVER Pro Extra Battery
DELTA mini
DELTA
24
Solar Panel:
400W
220W
160W
110W
60W

Solar Tracker
12
400W Rigid Solar Panel10 years
100W Rigid Solar Panel
RIVER 2
RIVER 2 Pro
RIVER 2 Max
24+36 (Registration for warranty extension)
ItemWarranty Period  (refer to months, unless specified)
100W Flexible Solar Panel36
WAVE Portable Air Conditioner

WAVE Add-On Battery

WAVE 2 Portable Air Conditioner

WAVE 2 Add-On Battery
24
Cable Accessories

Peripheral Accessories
(Light/Toolkit/Blanket/Trolley/Cup/Chair/Bag)
12


6
Smart Generator
Smart Generator(Dual Fuel)
BLADE Robotic Lawn Mower
12
24
24
Power Hub
Power Kits Console 2kWh/5kWh LFP Battery
5 years
GLACIER Portable Refrigerator
GLACIER Plug-in Battery
12+12(Registration for warranty extension)

Warranty extension

You can extend the warranty for products purchased between January 1, 2022, and August 31, 2022, by registering on the official website on or before October 15, 2022.

 Warranty cannot be extended for products purchased before January 1, 2022.

Customers who have purchased products on or after September 1, 2022, will enjoy the warranty period (including warranty extension) listed in the table above. Please note: Customers are required to complete registration on the official website to extend the warranty.

Exclusions and Limitations

This warranty does not apply:

● Non-quality related issues;

 ● Purchases without valid proof of purchase;

 ● Items that have been refunded;

 ● Items that have expired their warranty period;

 ● Any defects or damages caused by misuse of products, unauthorized modification, disassembly, or operation not in accordance with the official instructions or manuals;

 ● Any defects or damages caused by exposure to excessive heat, liquids, or other external causes;

 ● Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;

 ● Lost or stolen products;

 ● Free products.

Cross-Regional After-Sales Service

· Ecoflow does not provide global warranty with respect to products, and warranty service can only be obtained at a designated EcoFlow repair center.

· To repair the product in a EcoFlow repair center when the product was purchased in another region, depending on part availability, customers can obtain cross-regional repair service at an additional charge. (Some products do not support cross-regional repair even if the customer is willing to pay the service. For more details, please contact EcoFlow Support.)

· Cross-regional replacement service is not available for different versions of the same product.

· The customer will need to bear customs duties, taxes, customs clearance, and other costs incurred due to cross-regional repair, regardless of whether it is the warranty repair service or paid repair service provided.

Valid Proof of Purchase

  • A purchase order number made through au.ecoflow.com ;

     Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.

Warranty Registration

Register your warranty at https://www.ecoflow.com/au/support/warranty 

Return Material Authorization (RMA) process

Contact EcoFlow Customer Service Team at support.au@ecoflow.com or +1 (800)-368-8604 (this number supports English service only. International charges apply if calling from outside of the US).

 If your item is eligible for an EcoFlow Warranty, you will receive a prepaid shipping label. Please follow the instructions provided by EcoFlow Support to properly pack the products and return them safely.

 Please note that we can only provide return shipping labels for return packages in Australia. For returns in other countries and areas, please contact EcoFlow Support at support.au@ecoflow.com for more details.

Replacement 

In case of replacement, delivery of the replacement item will be arranged within 15 business days (subject to changes caused by force majeure) after confirming that the defective item has been received at our warehouse. The final resolution is subject to the availability of the replacement items.

 The replacement warranty will be covered by a period equal to the remaining warranty period of the original item.

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